Project Description: ***1 position for Durham, NC
***1 position for Tampa, FL
Please list location applying for in supplemental area.
Must have flexiblity shifts could be Tues-Sat; Mon-Fri;or Sun-Thurs this has not been determined yet.
Durham, NC position:
The contractor that fills this position will be working the 4pm-12a.m shift ONSITE ONLY.
Tampa, FL position:
The contractor that fills this position can work a remote position. Time of shift is TBD it will either be a 1st or 2nd shift.
Project is ISAIC-Replacement project that will deliver a new VoIP-based network platform that provides Interacive Voice-response features and capabilities for Network Services such as Advanced 8YY Services.
Job Description:
Analyst would be responsible for critical operations support of the eApplications/Voicetone Service line.
Position will manage 3 IVR platforms and provide Tier 1 support to two others.
In addition, position will be managing our ticket queue, monitoring the alerts for each platform, managing external vendors, managing remote hands for our IDC sites, handling external/internal customer requests, managing/participating in outages, initial problem determination with escalation to higher tiered support as necessary for voice/data circuit-server-application-and/or network issues, sending necessary notifications to management, partners, and customers, etc.
Skills would include: Linux server Administration, Networking/WAN, Oracle Administration, and Server Administration.
Skill Experience Need
1) Linux Administration Intermediate Required
2) Oracle Administration Intermediate Desired
3) Network/WAN skills Intermediate Desired
4) Server Administration Intermediate Required |